Where: The next window at the Chicago TransitAuthority Customer Service office, 567 W. Lake Street
Who: A passenger and a Customer Service clerk
P: The Transit Card I bought the other day has no rides on it. I’d like a replacement.
C: Do you have a receipt?
P: They didn’t give me one.
C: I can’t help you if you don’t have a receipt.
P: But they never even offered me one.
C: I can’t help that. No receipt, no replacement.
P: OK, OK. I need to get around. I’ll buy a new card. Here’s $20.
C: Thank you.
P: I’d like a receipt please.
C: We don’t give receipts.
P: What!?! OK, I want my money back.
C: I can’t do that. It’s already been rung up.